Churn360

What is Churn360?

Churn360 was an AI-driven Customer Success platform designed for SaaS companies. It aimed to help predict customer health, reduce churn, and improve retention and revenue. The platform offered features like a 360° view of customers, segmentation, plays, customer journey tracking, health scores, campaign management, push notifications, and a workspace for customer success managers.

How to use Churn360?

Churn360 integrated with various third-party software to provide a unified dashboard. Users could group customers, automate processes with plays, track customer journeys, monitor health scores, and engage with customers through personalized campaigns and push notifications.

Churn360’s Core Features

360° view of customers Customer segmentation Plays and automation Customer journey tracking Customer health score Campaign management Push notifications Workspace

Churn360’s Use Cases

• Predicting customer churn and taking proactive measures
• Automating customer success processes
• Improving customer retention and renewal rates
• Identifying upsell opportunities