Kustomer

What is Kustomer?

Kustomer is an AI-Powered Customer Service CRM Platform that delivers faster, richer experiences to customers with omnichannel messaging, a unified customer view, and AI-powered automations. It combines CRM, ticketing, and AI into one platform.

How to use Kustomer?

Kustomer unites customer service experiences by combining CRM, ticketing, and AI into one platform. Users can automate customer issues across channels with AI, assist agents with AI and omnichannel capabilities, customize the platform, and track performance.

Kustomer’s Core Features

AI Agents for Customers AI Agents for Reps CRM Omnichannel support Workflows Security AI Agent Studio Integrations Reporting

Kustomer’s Use Cases

• Self-Service: Empower customers with instant, intuitive self-service options.
• Agent Service: Equip agents with the right information to deliver exceptional customer service.
• Proactive Service: Anticipate needs and resolve issues before they arise.