DeskFlow

What is DeskFlow?

DeskFlow is an AI tool, similar to ChatGPT, designed to improve employee experience by providing immediate HR and IT solutions. It’s trained on internal knowledge bases and HR systems, enabling employees to create IT tickets, download software updates, and handle repetitive help desk tasks faster. DeskFlow integrates with HRIS and ITSM systems to enhance productivity and reduce employee churn.

How to use DeskFlow?

DeskFlow integrates with your existing HR and IT systems. Employees can interact with the AI assistant, Alfred, to get answers to common questions, create IT tickets, and access necessary information. The system automates responses and assigns tickets to the appropriate agents.

DeskFlow’s Core Features

AI-powered HR and IT support Integration with HRIS and ITSM systems Automated ticket creation and assignment Human-level communication with Alfred AI Internal knowledge base access

DeskFlow’s Use Cases

• Automating HR and IT support tasks
• Reducing the time required to address employee issues
• Improving employee access to crucial information
• Creating and assigning IT tickets automatically