OMQ

What is OMQ?

OMQ is a company that provides AI-powered customer service solutions to automate and optimize customer communication across various channels. Their products include a chatbot, help page, contact form, email bot, and ticket system assistant, all designed to reduce support efforts and improve customer satisfaction.

How to use OMQ?

OMQ offers various products that can be integrated into existing systems. For example, the OMQ Chatbot can be integrated into a website, WhatsApp, Facebook Messenger, Telegram, and Userlike. OMQ Assist can be integrated as a plugin into Zendesk, Freshdesk, Salesforce, OTRS, and Zammad. The products are designed to be easy to set up and use, with support provided for analysis and optimization of service workflows.

OMQ’s Core Features

AI-powered Chatbot Dynamic and self-optimizing Help Page Real-time Contact Form responses AI-driven Ticket System Assistant Automated Email Bot

OMQ’s Use Cases

• Automating responses to frequently asked questions in customer service.
• Providing instant answers to customer inquiries via a contact form.
• Assisting service agents by suggesting appropriate responses in a ticket system.
• Automatically responding to customer emails with known answers.
• Creating a self-service help page for customers to find solutions independently.