Unthread

What is Unthread?

Unthread helps companies to scale up support on Slack. It automatically tracks new conversations, tags & prioritizes them, and can generate or suggest responses with AI. Unthread is a Slack inbox that turns support requests into prioritized tickets with assignments and SLAs. It also supports shared email inbox and live in-app chat.

How to use Unthread?

Unthread integrates with Slack, turning support requests into prioritized tickets. Assign ownership, view assignments, and close tickets within Slack. AI suggests responses and categorizes feedback.

Unthread’s Core Features

AI-Powered Support Slack Channel Support Shared Email Inbox Live In-app Chat Conversation Tracking Dynamic Message Assignment SLA and Response Analytics Integrations & API Access

Unthread’s Use Cases

• Fintech: Increase transparency and reduce risk with instant communication over Slack.
• Infrastructure SaaS: Provide top-tier support for critical customer infrastructure.
• HR Tech: Stay on top of critical customer requests with Slack-based tickets.
• Agencies: Build closer relationships with a direct line to your customers.
• Open Source: Grow an open-source community with a Slack support workspace.
• Productivity Tools: Get faster product feedback loops by creating a shared channel.