TheLoops

What is TheLoops?

TheLoops is a CX operations platform that uses AI to empower Support and Success leaders with real-time customer, agent, and product insights. It provides an instant view of revenue status and explicit customer behavior without needing a data team. The platform offers AI Agents for CX, delivering solutions for quality monitoring, voice of customer analysis, and real-time troubleshooting.

How to use TheLoops?

TheLoops connects to your data sources in about an hour, allowing you to build AI Agents in a day and see ROI within a month. It provides tools for AI Agent Copilot, Auto-tagging and Intelligent Routing, Escalation Prediction, Proactive Backlog Management, and more.

TheLoops’s Core Features

AI Agent Copilot Auto-tagging and Intelligent Routing Escalation Prediction Proactive Backlog Management Support Quality Assurance Predictive CSAT Product Feedback Analysis AI Autopilot Topic Trend Analysis Knowledge Generation AI Search

TheLoops’s Use Cases

• Automated Quality Assurance
• Intelligent Routing of Support Tickets
• Predicting and Preventing Escalations
• Analyzing Product Feedback
• Improving Agent Efficiency