SearchUnifySearchUnify

What is SearchUnify?

SearchUnify is a unified cognitive platform that powers enterprise search and fuels a suite of AI-powered products for a future-proof customer self-service and support strategy. It provides enterprise search, insights engine, & AI-powered apps for better customer support & self-service.


How to use SearchUnify?

SearchUnify unifies disparate data silos, making information findable for customers and employees. It leverages AI and real-time analytics for insights into customer and employee behavior. It also delivers personalized customer service experiences with support applications.


SearchUnify’s Core Features

Unified Cognitive Platform Enterprise Search AI-Powered Applications Insights Engine Proactive Decision Making Enhanced Information Findability


SearchUnify’s Use Cases

  • Improving customer self-service
  • Augmenting support agent efficiency
  • Boosting community engagement
  • Enhancing knowledge consumption
  • Developing proactive support workflows

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