ClientZen

What is ClientZen?

ClientZen is a customer feedback analytics platform that automates feedback analysis, providing accurate insights, instant answers with Mantra AI, and real-time monitoring. It consolidates, cleans, and tags customer feedback from various sources, including Intercom, Zendesk, and 80+ other sources. ClientZen helps businesses understand customer issues, track recurring problems, and improve customer experience.

How to use ClientZen?

ClientZen automatically aggregates, cleans, and tags customer feedback. Users can then view top recurring issues, feature requests, contact reasons, and negative sentiment drivers. The platform also offers real-time monitoring of feedback trends and anomalies.

ClientZen’s Core Features

Automated feedback analysis Sentiment analysis Real-time monitoring Mantra AI Copilot for instant answers Customer journey mapping Negative sentiment driver identification

ClientZen’s Use Cases

• Analyzing customer feedback to identify recurring issues and feature requests
• Monitoring customer sentiment to detect potential problems before they escalate
• Improving customer experience by addressing negative sentiment drivers
• Automating customer support reporting to reduce team workload