Impel

What is Impel?

Impel AI is an AI-Powered Customer Lifecycle Management platform for the automotive industry. It offers solutions for merchandising, communication, and imaging, designed to improve customer experiences and business results for dealerships, OEMs, and other automotive businesses. The platform integrates with existing systems to provide personalized engagement at every stage of the customer lifecycle, from initial online search to service appointments and beyond.

How to use Impel?

Impel AI offers a suite of tools that integrate into various aspects of automotive retail. Dealerships can use it to enhance online merchandising with 360° WalkArounds and AI image enhancement, improve customer communication with AI-powered chatbots and sales copilots, and streamline service operations with automated outreach. The platform is designed to work seamlessly with existing CRM, DMS, and inventory systems.

Impel’s Core Features

AI-Powered Customer Lifecycle Management Merchandising Solutions (360° WalkArounds, Video Tours) Communication Solutions (Sales AI Copilot, Service AI Chat, Marketing AI) Imaging Solutions (Capture App, AI Image Enhancement, Damage Tagging) Enterprise-grade security and compliance

Impel’s Use Cases

• Increasing showroom appointments set rate
• Influencing vehicle sales
• Generating incremental service appointments
• Enhancing online vehicle merchandising
• Improving customer communication and engagement