
What is Herodesk?
Herodesk is a simple and affordable customer support tool designed for small and mid-sized businesses. It allows users to organize customer support in one place, integrating directly with webshops like Shopify and WooCommerce. Herodesk offers features such as multi-channel support (email, live chat, Messenger, Instagram), webshop integrations, and tools for team collaboration and organization. It aims to provide world-class customer service by helping businesses focus on their customers.
How to use Herodesk?
To start using Herodesk, create a free account, connect your business by forwarding emails and linking social media accounts, and then begin responding to customer messages directly within the Herodesk platform.
Herodesk’s Core Features
Multi-channel support (Email, Live-chat, Messenger & Instagram) Webshop integrations (Shopify, WooCommerce, DanDomain) Team collaboration tools Customer service organization features
Herodesk’s Use Cases
- Centralizing customer conversations from multiple channels into one platform
- Integrating customer support with webshop data for efficient issue resolution
- Improving team collaboration on customer inquiries
- Organizing and prioritizing customer support tasks
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