RightResponse AI

What is RightResponse AI?

RightResponse AI is a SaaS review management platform built to harness the power of generative AI for location-based businesses. Our platform ingests customer reviews to deliver advanced sentiment analysis, intelligent review response, and competitor insights. It helps businesses analyze thousands of Google reviews, identify customer sentiments and recurring themes, and automate review responses. The platform aims to provide intelligence to make changes that drive results, going deeper than basic keyword-based sentiment analysis to uncover the true meaning behind customer voices, enabling personalized review responses. It also allows analysis of competitors’ reviews, including quantity, recency, response rate, and sentiment, to gain insights and build a competitive advantage.

How to use RightResponse AI?

RightResponse AI ingests customer reviews from multiple channels into a centralized dashboard. Users can then leverage its powerful AI engine to automatically craft personalized and contextual replies for every review, which can be published with a single click. The platform also provides sentiment analysis to understand business performance at a granular level and offers tools to analyze competitor review metrics.

RightResponse AI’s Core Features

Advanced AI Review Response Personalized Review Requests with Photos Customized Review Sentiment Analysis Powerful Google Map Local Rank Tracker Competitor Analytics and Review Sentiment Auto Generation and Publishing of Responses Reviewer Name Analysis Employee Name Analysis Name Language Analysis PHI Check (medical) Review Validity Check Respond In Any Language Review Update Badge Brand Voice Customization Greeting Customization Closing Customization Business Name Customization Contact Information Integration Comprehensive Dashboard AI ABSA Sentiment Analysis

RightResponse AI’s Use Cases

• Small business owners: Stay on top of customer reviews and search engine rankings, understand customer and competitor sentiment to improve acquisition and retention.
• Regional managers: Use customer proof and market data to identify sales dips or spikes across multiple locations.
• Corporate functions: Manage hundreds or thousands of customer reviews with minimal effort, gaining deep understanding of operational issues and brand impact.
• Agencies, researchers and consultants: Get comprehensive business performance insights and granular location analytics for reputation analyses and reports.