Stonly

What is Stonly?

Stonly is a knowledge management platform designed to improve customer service by creating easy-to-follow explanations and guides. It aims to enhance customer success, reduce support costs, and speed up support agents. The platform offers personalized knowledge, AI-powered solutions, and process automation to help companies support millions of customers.

How to use Stonly?

Stonly allows you to create guides, walkthroughs, checklists, and knowledge bases that adapt to each customer’s needs. It provides agents with guidance to solve tickets and empowers customers to self-serve. The platform also uses data to surface the right content.

Stonly’s Core Features

AI-powered self-service Guided decision trees for agents Knowledge base creation Process automation Personalized knowledge delivery Integration with support and data tools

Stonly’s Use Cases

• Resolve customer questions instantly with AI-powered self-service
• Improve handle time and response quality with guided decision trees for agents
• Ramp agents faster with less time training
• Empower more customers to self-serve