BoldDesk

What is BoldDesk?

BoldDesk is an AI-powered customer service software designed to transform businesses by efficiently managing support emails, automating repetitive tasks, customizing to business needs, providing real-time analytics, and publishing self-help articles. It offers an enterprise-grade help desk, live chat, and knowledge base at an unbeatable price, boosting support and delivering exceptional customer service.

How to use BoldDesk?

Use BoldDesk to manage customer inquiries through various channels like email, live chat, and social media. Automate workflows, create a knowledge base for self-service, and analyze support metrics to improve performance.

BoldDesk’s Core Features

AI-powered automations Ticketing system Live chat support Omnichannel customer service Knowledge base Task management AI Copilot Workflow Automation Contact Management (CRM) Customization Reports & Analytics Mobile App Customer Portal Apps & Integrations BoldDesk APIs Embedded Help Widgets Satisfaction Survey (CSAT)

BoldDesk’s Use Cases

• Email Ticketing System
• Shared Inbox Software
• Multi Brand Help Desk
• Internal Help Desk Software
• Trouble Ticketing Software
• Embedded Help Widgets
• Mobile Help Desk
• SaaS & Tech support
• E-Commerce & Retail customer service
• 0 Banking & Finance customer service
• 1 Healthcare patient support
• 2 Startup customer support