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Kayako

Customer Service Learning Tools Office Assistants Virtual Companions

Kayako

AI-powered help desk platform automating support tickets and enhancing agent efficiency.

Tags:Customer Service Learning Tools Office Assistants Virtual CompanionsAI Assistant AI Chatbot AI Customer Service AI Knowledge Base

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What is Kayako?

Kayako is an AI-powered help desk and customer support platform designed to automate repetitive support tickets, allowing agents to focus on high-value tasks and improve overall efficiency. It offers features like a shared inbox, ticketing software, internal help desk, and integrations with existing systems like Zendesk and Freshdesk.

How to use Kayako?

Kayako can be integrated into existing workflows without significant setup. It connects with existing customer support systems, allowing users to import their knowledge base or start ticketing based on their needs. The platform learns from responses, automating up to 80

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