Salesforce CN

What is Salesforce CN?

Salesforce CN is a customer relationship management (CRM) software provider that offers cloud-based solutions for businesses in China. It helps companies manage their relationships with customers, build trust through timely interactions, and achieve mutual benefits. Salesforce CN provides a CRM management system hosted on Alibaba Cloud, ensuring compliance with local regulations and data residency requirements. It integrates with local platforms like social media, messaging apps, and payment services to enhance customer service and sales.

How to use Salesforce CN?

Salesforce CN can be used by companies operating in China to manage customer interactions, sales processes, and customer service. It requires establishing a multi-organization architecture and migrating data using Salesforce’s API tools and SI partners. The platform offers various cloud services, including Sales Cloud, Service Cloud, and Platform Cloud, tailored for the Chinese market.

Salesforce CN’s Core Features

Customer Relationship Management (CRM) Sales Cloud Service Cloud Platform Cloud Integration with local Chinese platforms Data residency in China via Alibaba Cloud Social Commerce Social Integration

Salesforce CN’s Use Cases

• Managing customer relationships and interactions
• Improving sales processes and customer service
• Integrating with local social media and messaging platforms
• Ensuring compliance with Chinese data regulations
• Facilitating social commerce through WeChat and other channels