Afiniti

What is Afiniti?

Afiniti is a company that provides CX AI (Customer Experience Artificial Intelligence) solutions. They aim to improve business outcomes for large enterprises by optimizing customer interactions using AI, data, and cloud infrastructure. Their solutions, including eXperienceAI™ and Afiniti Inside™, personalize customer experiences and empower partner platforms to become predictive systems.

How to use Afiniti?

Afiniti offers CX AI solutions that can be integrated into existing customer engagement platforms. Businesses can leverage Afiniti’s eXperienceAI and Afiniti Inside suites to personalize customer interactions, improve productivity, and drive better outcomes. Contact Afiniti to schedule a briefing and learn more about how their solutions can be implemented.

Afiniti’s Core Features

eXperienceAI™ suite for personalizing customer engagement Afiniti Inside™ suite for integrating CX AI with partner platforms AI-driven optimization of customer interactions Responsible AI design with accountability, explainability, transparency, fairness, data protection, and compliance

Afiniti’s Use Cases

• Optimizing customer interactions in Telco & media to increase customer lifetime value and sales.
• Improving customer retention and profitability in Financial services.
• Increasing policy sales and customer lifetime value in Insurance.
• Reducing claims costs and improving patient outcomes in Healthcare.