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What is Bigsib?
Bigsib is a conversational AI customer support chatbot designed for hosts in the rental industry. It leverages the host’s support documentation and property specifics to provide accurate responses to guest inquiries. Bigsib acts as an AI concierge for hotels and short-term rentals, automating guest support and ensuring 24/7 availability.
How to use Bigsib?
Bigsib integrates with popular platforms and uses your support content to answer guest questions. You can set up manual approval for responses and schedule when Bigsib should step in. It analyzes listings on platforms like Airbnb and VRBO to learn about amenities and check-in processes.
Bigsib’s Core Features
AI-powered guest support Automated response generation Integration with popular rental platforms Customizable knowledge base Scheduled support availability Manual approval of responses
Bigsib’s Use Cases
- Automatically answering guest inquiries about property amenities
- Providing check-in instructions to guests
- Handling common guest issues and complaints
- Offering 24/7 support to guests even when the host is unavailable
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