Viqal

What is Viqal?

Viqal is an AI Virtual Concierge for hotels, holiday parks, and hostels that automates guest communication via WhatsApp, from pre-arrival to post-departure. It integrates with the hotel’s PMS to automate guest inquiries, handle booking changes, personalize upselling, and collect post-stay feedback. Viqal aims to increase upsell revenue, save staff time, and delight guests.

How to use Viqal?

Connect Viqal to your PMS, booking engine, or OTA, or upload bookings via CSV. The AI then automates guest interactions via WhatsApp, handling inquiries, upselling, and more. Staff can step in when needed.

Viqal’s Core Features

Guest Journey AI Automation Upselling AI Automation Team Inbox WhatsApp Business for Hospitality Integrations with PMS, Booking Engine, and OTA Centralized Automation for Groups Concierge Builder Proactive WhatsApp campaigns (Centralized) message inbox Analytics & reporting Dedicated support

Viqal’s Use Cases

• Automating pre-arrival check-in and sharing digital room keys
• Offering personalized suggestions for local attractions and dining
• Handling guest requests for amenities and assistance
• Boosting guest experience with personalized upsells
• Collecting post-stay feedback