Aide

What is Aide?

Aide is an intelligent customer service platform designed for every team, trusted by online stores and financial services with growing customer service needs. It uses AI to identify common issues and suggests solutions for fast responses and happy users. Aide automates customer support easily with LLMs, classifies messages, drafts answers for agents, and automates responses to customers using GPT LLMs with high accuracy over email and chat.

How to use Aide?

Aide analyzes customer conversations, categorizes questions, detects automatable issues, and builds workflows to handle them automatically. Agents can use AI-suggested responses and guidance to resolve tickets faster. Bots can be trained to answer common questions instantly.

Aide’s Core Features

Topic classification Generative AI suggestions Automated scenarios Website AI chatbot Insight reports Workflows Agent panel

Aide’s Use Cases

• Automate customer support
• Improve agent efficiency
• Deflect support volume with bots
• Enhance client support for professional services
• Provide secure AI support for financial institutions
• Streamline administrative tasks for education