Hubtype

What is Hubtype?

Hubtype helps enterprise companies serve customers on messaging at scale with conversational apps that go beyond chatbots. It provides customer service automation solutions for enterprise and SME, improving customer experience with WhatsApp automation and next-generation chatbots. The platform enables the creation of advanced chatbots and conversational applications that integrate various automation technologies, such as webviews, conversational flows, and multilingual AI.

How to use Hubtype?

Use Hubtype’s platform to build, test, and deploy automated and agent-based customer service journeys. Utilize the drag-and-drop flow builder to automate customer interactions, the helpdesk for managing tickets, and the analytics suite for insights to improve CSAT scores.

Hubtype’s Core Features

Conversational AI platform Automation platform Helpdesk Drag-and-drop flow builder Analytics suite WhatsApp automation Multilingual AI support

Hubtype’s Use Cases

• Automating customer service processes
• Creating advanced chatbots
• Managing customer service tickets and queues
• Improving customer satisfaction scores
• Automating upsells
• Deflecting calls with IVR