NovaTalks

What is NovaTalks?

NovaTalks is a multichannel customer care platform that allows companies to connect with customers through messengers. It offers a single shared inbox with AI chatbots to automate conversations, improve support team efficiency, and boost sales. The platform supports various channels like Viber, Instagram, WhatsApp, Facebook Messenger, Telegram, Apple Messages for Business, Twitter, Line, and Web online-chat. It provides features like personalized chatbots, data storage and reporting, Big Data Text Analytics, integrated IVR, quality assessment, and client portfolio management.

How to use NovaTalks?

Companies can register for a 7-day free trial to test the platform. They can connect their social channels, set up personalized chatbots, and manage customer inquiries from multiple channels in one dashboard. The platform also offers a demo version for viewing all functions and tools.

NovaTalks’s Core Features

Omnichannel platform AI chatbots for automation Single shared inbox Big Data Text Analytics Quality Reviews Data Reporting Client portfolio management

NovaTalks’s Use Cases

• Automating customer inquiries processing
• Improving support team efficiency
• Boosting sales through messenger communication
• Providing 24/7 customer support
• Personalized customer experience