Insider

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AI-powered platform for individualized, cross-channel customer experiences.

Collection time:
2025-05-27
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What is Insider?

Insider is an AI-native omnichannel experience platform that helps marketers connect customer data across channels, predict behavior with AI, and individualize cross-channel experiences. It offers solutions for marketing, commerce, and support, enabling businesses to engage leads, drive conversions, and boost loyalty through data-driven, contextual, and automated conversations.

How to use Insider?

Insider provides a platform to build conversational two-way experiences for every stage of the customer journey. Marketing teams can use it to engage leads, increase brand reach, and encourage customers to take action. Commerce teams can create unique no-redirect shopping experiences within WhatsApp. Support teams can offer immediate guidance with AI-native conversations, predict queries, automate support, increase agent efficiency, and resolve issues.

Insider’s Core Features

Customer Data Platform (CDP) Journey Orchestration Personalization Predictive Marketing Engine Omnichannel Marketing Cross-channel Messaging Segmentation A/B Testing WhatsApp Conversational Commerce AI-powered automation

Insider’s Use Cases

  • Optimize Customer Acquisition: Target the right audience to generate more leads.
  • Increase Customer Engagement: Engage customers with seamless on-site experiences.
  • Reduce Customer Churn: Improve customer loyalty by delivering relevant, timely experiences.
  • Drive cross-selling and upselling with personalized recommendations on WhatsApp.
  • Deliver end-to-end buying experiences with WhatsApp Commerce.
  • Proactively anticipate and resolve customer queries with Conversational AI.

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