Mixdesk

What is Mixdesk?

Mixdesk is an AI-driven social customer service solution designed for global expansion. It integrates various channels such as websites, WhatsApp, Facebook, Instagram, LINE, Telegram, Email, and SMS. Mixdesk offers AI-powered global customer service and outbound marketing solutions, integrating LiveChat, Email, and overseas social media channels to help cross-border enterprises achieve sustained global business growth. It features AI Agents powered by large language models, omnichannel communication, automated workflows, proactive marketing, team collaboration, and AI data insights.

How to use Mixdesk?

Mixdesk aggregates Livechat, WhatsApp, Facebook, Instagram, Line, Email, and Telegram into a single platform. Users can connect various channels, automate workflows, utilize AI agents for customer service, and leverage data insights to optimize marketing strategies.

Mixdesk’s Core Features

AI-driven customer service Omnichannel communication Automated workflows Proactive marketing Team collaboration AI data insights

Mixdesk’s Use Cases

• Global customer service and marketing for cross-border businesses
• Automated customer support across multiple social media channels
• Proactive marketing campaigns to activate potential customers
• Data-driven insights to optimize marketing strategies