Roojoom

What is Roojoom?

Roojoom is an AI-based Journey Orchestration Platform that drives individual customer journeys towards business goals. It focuses on journey optimization across engagement channels, offering solutions for user success, customer engagement, and customer service. Roojoom’s platform includes features like AI-based journey logic, continuous journey management, omni-channel support, and auto-generated UX.

How to use Roojoom?

Roojoom allows marketers to define journey business goals and relevant calls-to-action within the Customer Journey Model (CJM). The AI then executes personalized journeys based on predicted impact on goals, selecting appropriate content for each customer engagement. The platform also supports preview capabilities for testing UX changes.

Roojoom’s Core Features

AI-based Journey Orchestration Personalized Customer Journeys Continuous Journey Management Omni-channel Support Auto-generated UX

Roojoom’s Use Cases

• Drive user journeys towards desired value goals from product usage.
• Engage with individual customers using 1:1 personalization for optimal KPI impact.
• Drive self-service and agent-based customer service journeys for issue resolution.