Cyara

What is Cyara?

Cyara is an AI-led CX Transformation Platform provider that helps businesses elevate their customer experience strategy. It offers an AI-Powered CX Assurance Platform to transform, optimize, and assure customer journeys, ensuring flawless interactions through complete, end-to-end customer experience assurance. Cyara’s platform helps lower costs, innovate faster, mitigate risk, and improve CX & CSAT.

How to use Cyara?

Define customer journeys within Cyara, directing bots to engage with systems and test networks, applications, and back-end data. The platform identifies issues from the customer’s perspective, enabling users to fix potential problems before they impact customers.

Cyara’s Core Features

AI-Powered CX Assurance Platform Call Explorer Call Routing & Agent Desktop Testing Cloud Contact Center Monitoring Conversational AI Testing Omnichannel Testing Voice Quality Testing

Cyara’s Use Cases

• IVR Testing
• Chatbot Testing & Optimization
• Cloud Contact Center Testing
• Email & SMS Testing
• Web Interaction Testing
• Continuous Testing Solutions
• Agent Desktop Testing
• Outbound Call Testing
• Voice Biometrics Testing