Kapture CXKapture CX

What is Kapture CX?

Kapture CX is an AI-powered customer experience platform designed to transform customer experience in Retail, BFSI, Travel, and Consumer Durables industries. It offers products like Self-Serve, Agent Suite, and Insights, along with an EX Suite to bridge the gap between employee expectations and experiences. Kapture CX aims to empower customers, agents, and businesses with an AI-first platform powered by intelligent AI Agents for end-to-end automation.


How to use Kapture CX?

Kapture CX can be used by deploying AI Agents for voice and non-voice support, automating workflows, creating workflows for repetitive tasks, and leveraging insights from customer interactions. It also offers an agent suite for multi-channel support and an EX Suite for employee experience management.


Kapture CX’s Core Features

AI Agents for Self-Serve Agent Suite for Multi-Channel Support Insights for Business Decisions EX Suite for Employee Experience


Kapture CX’s Use Cases

  • Automating customer support in Retail, BFSI, Travel, and Consumer Durables
  • Improving agent efficiency and capacity
  • Gaining actionable insights from customer interactions
  • Enhancing employee productivity and collaboration
  • Relevant Navigation