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What is CallZen?
CallZen is a Contact Center AI solution designed for automated call audits, agent performance enhancement, and call intelligence. It simplifies complex call analytics, making them effortlessly accessible to improve agent performance and business outcomes. CallZen is positioned as the GPT for contact centers, offering features like AI-driven insights, sentiment analysis, auto-compliance audits, and custom reports.
How to use CallZen?
CallZen integrates with enterprise CRMs and email systems to provide instant alerts and comprehensive analytics. Users can create custom dashboards and reports to visualize trends, track critical talking points, and ensure compliance.
CallZen’s Core Features
AI-Insights & Key Moment Identification Conversation Sentiment Analysis Auto-Compliance Audit Agent Performance Management Custom Reports & Analytics Integrations
CallZen’s Use Cases
- Sales: Increase sales conversion by coaching agents with context.
- Customer Experience: Elevate customer service by identifying top customer grievances.
- Compliance: Track adherence and violations with Auto Audit.
- Agent Coaching: Empower team performance with advanced coaching.
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