Word WandAI

What is Word WandAI?

Word WandAI harnesses the power of ChatGPT to give Zendesk agents several powerful tools to speed up their customer support. It improves the quality of customer support ticket replies and dramatically reduces the time spent responding to tickets. Agents can give the AI direction, and it will craft highly personalized responses at a click of a button.

How to use Word WandAI?

Provide a brief instruction, and the AI will craft a highly personalized response merging the customer’s message with agent guidance. Agents can also reword existing messages to improve quality and adjust sentiment.

Word WandAI’s Core Features

AI-assisted response generation Personalized customer support Multi-language AI support Customer sentiment and tone adjustment Error correction and quality improvement Macro supercharging

Word WandAI’s Use Cases

• Handle customer complaints in seconds
• Supercharge macro templates for personalized messages
• Improve the speed and quality of communication on tickets
• Generate top questions to ask based on customer messages
• Craft personalized responses incorporating a ‘Yes’ or ‘No’ outcome