fiXit

What is fiXit?

fiXit is an AI-powered platform that analyzes customer interactions to identify ways to increase revenue and reduce costs. It’s an AI-based product that helps in call auditing, transforming conversations into customer insights, revenue growth, and compliance wins. fiXit offers features like conversation analysis in 250+ languages, real-time agent guidance, and automation to streamline processes.

How to use fiXit?

To use fiXit, upload call recordings, set up configurations and success criteria, and begin analyzing customer conversations. The platform provides insights, tracks agent performance, and helps refine sales calls.

fiXit’s Core Features

AI-powered call auditing Conversation analysis in 250+ languages Real-time agent guidance Process automation Sentiment Analysis Intent Detection Topic Detection

fiXit’s Use Cases

• Analyzing customer conversations to identify key challenges and insights.
• Optimizing decisions with data-driven insights.
• Providing real-time nudges to sales representatives.
• Automating processes to improve customer experiences.
• Revenue Optimization
• Process & Risk Monitoring
• Streamlined Training & Onboarding