Feedback Sync

What is Feedback Sync?

Feedback Sync is an AI-driven Slack app that centralizes customer feedback and turns it into strategic insights for the entire organization. It integrates with tools like Slack, G2.com, Zendesk, and Jira to automatically ingest and analyze feedback, providing weekly summaries of user trends directly within Slack. It helps product managers understand customer issues faster and build better products by shortening the feedback loop.

How to use Feedback Sync?

Install Feedback Sync in your Slack workspace. Connect your favorite tools like Slack channels, G2.com, Zendesk, and Jira. The app automatically ingests feedback, analyzes it, and delivers weekly summaries of user trends directly in Slack.

Feedback Sync’s Core Features

Centralized feedback library AI-powered search and analysis Weekly summaries in Slack Integration with popular tools (Slack, G2, Zendesk, Jira)

Feedback Sync’s Use Cases

• Churn analysis and management
• Preventing customer churn
• Understanding customer issues faster
• Building better products based on feedback
• Improving team collaboration on user feedback