Stylo AI

What is Stylo AI?

Stylo is a pre-trained AI that reads and understands customer interactions in Zendesk, providing actionable data on customer sentiment and intent. It functions as a Zendesk AI assistant, understanding customer problems, finding solutions, and drafting replies for agents. Stylo aims to delight agents and customers with every interaction, saving companies time and improving customer experience.

How to use Stylo AI?

Stylo integrates directly into Zendesk tickets. It analyzes the customer’s issue, suggests solutions, and drafts responses that agents can then paste into the ticket. It also offers features like translation, call scoring, and knowledgebase building.

Stylo AI’s Core Features

AI-powered Zendesk ticket assistance Draft response generation Brand voice matching Integration with Shopify and other platforms Call translation, scoring, and summarization Knowledgebase building with Scribe & Scorecard

Stylo AI’s Use Cases

• Drafting responses to customer inquiries in Zendesk
• Translating customer calls and summarizing them
• Improving the quality and efficiency of customer support
• Building and improving a knowledgebase for AI use