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What is Symbl.ai?
Symbl.ai offers a platform for building real-time voice analysis and insights in applications. It integrates speech-to-text and context understanding, powered by deep learning models, to enable live captioning, track user intents, and generate summaries from unstructured conversation data. It provides understanding and generative models with an end-to-end platform for building real-time voice analysis and insights in applications.
How to use Symbl.ai?
Process data streams (audio) with Streaming API, detect triggers (questions, trackers, or topics) in the conversation, and extract contextual information based upon triggers. Stream data directly to agents or Nebula LLM for generating responses.
Symbl.ai’s Core Features
Real-time speech-to-text Context understanding Live captioning User intent tracking Summary generation Call scoring Sentiment analysis Compliance monitoring
Symbl.ai’s Use Cases
- Support automation
- Call scoring
- Real-time assist for agents
- Unified analytics for business performance
- Voice bots for Q&A
- Live sentiment analysis
- Real-time compliance alerts
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