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What is Cresta?

Cresta combines the best of AI and humans, transforming conversations and workflows in contact centers to save money, improve CX, and scale revenue growth. It offers a unified platform for human and AI agents, providing self-service, live coaching, and post-call insights. Cresta’s AI uncovers expertise so teams can make every customer conversation count.


How to use Cresta?

Request a demo on the website to see Cresta in action. The platform offers AI Agent, Agent Assist, and Conversation Intelligence to transform conversations and workflows.


Cresta’s Core Features

AI Agent for automated customer interactions Agent Assist for real-time guidance Conversation Intelligence for performance insights


Cresta’s Use Cases

  • Sales: Discover and reinforce behaviors that accelerate revenue growth.
  • Customer Care: Deliver brand-defining CX at a lower cost per contact.
  • Retention: Transform churn risks into lifelong promoters.
  • Collections: Accelerate collections while minimizing compliance risk.

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