Customer ServiceLearning ToolsModels & DirectoriesOffice AssistantsSales & MarketingSummarization
Cresta
AI platform transforming contact centers for better CX and revenue growth.
Tags:Customer Service Learning Tools Models & Directories Office Assistants Sales & Marketing SummarizationAI Agent AI Article Summarizer AI Call Center AI Coaching AI Copilot AI Customer Service AI Sales Large Language Models (LLMs)What is Cresta?
Cresta combines the best of AI and humans, transforming conversations and workflows in contact centers to save money, improve CX, and scale revenue growth. It offers a unified platform for human and AI agents, providing self-service, live coaching, and post-call insights. Cresta’s AI uncovers expertise so teams can make every customer conversation count.
How to use Cresta?
Request a demo on the website to see Cresta in action. The platform offers AI Agent, Agent Assist, and Conversation Intelligence to transform conversations and workflows.
Cresta’s Core Features
AI Agent for automated customer interactions Agent Assist for real-time guidance Conversation Intelligence for performance insights
Cresta’s Use Cases
- Sales: Discover and reinforce behaviors that accelerate revenue growth.
- Customer Care: Deliver brand-defining CX at a lower cost per contact.
- Retention: Transform churn risks into lifelong promoters.
- Collections: Accelerate collections while minimizing compliance risk.
