ChainFuse

What is ChainFuse?

ChainFuse is a Voice-of-the-Customer platform that leverages AI to analyze unstructured conversational data. It uncovers valuable insights from your community’s public data sources, focusing on identifying business opportunities, improving customer success, and more. ChainFuse unifies siloed customer data and connects Discord, Slack, Twitter, and more into a single CX source of truth. It analyzes data via multi-model AI, providing 5-Dimensional Sentiment analysis and recurring issue detection.

How to use ChainFuse?

Connect your data sources (Discord, Slack, etc.) to ChainFuse. The platform will then listen and pull customer feedback in real time, leveraging data validation for accuracy. AI-powered insights will then visualize the voice of your customer, identifying trends and recurring issues. You can then relay important events to the right teams by connecting ChainFuse to Salesforce, Linear, HubSpot, and more.

ChainFuse’s Core Features

AI-powered analysis of unstructured conversational data Unification of siloed customer data Real-time customer feedback monitoring 5-Dimensional Sentiment analysis Recurring issue and topic detection AI Generated reports

ChainFuse’s Use Cases

• Identify business opportunities from customer conversations
• Improve customer success by understanding customer needs
• Minimize churn by tracking trends and receiving critical alerts
• Seize opportunities and identify leads
• Improve data precision and mitigate data bias