Feedback Navigator

What is Feedback Navigator?

Feedback Navigator is an AI-powered platform designed to help businesses quickly extract valuable insights from user feedback data. It allows business owners, property managers, product teams, and consultants to organize user feedback into insightful dashboards within minutes using AI and built-in data sources. The platform supports pulling in customer feedback from platforms like Trustpilot, Booking.com, and Yelp, as well as uploading CSV files or using an API. It offers features like custom categories, sentiment analysis, request detection, custom workflows via webhooks, and CSV export.

How to use Feedback Navigator?

Users can connect data sources like Trustpilot, Booking.com, and Yelp, or upload CSV files. The AI then analyzes the feedback, allowing users to define custom categories, perform sentiment analysis, detect requests, and set up custom workflows.

Feedback Navigator’s Core Features

Built-in data sources Custom categories Sentiment analysis Request detection Custom workflows via webhooks CSV export

Feedback Navigator’s Use Cases

• Property Managers: Analyze guest reviews from platforms like AirBnb and Booking.com.
• Gym Owners: Assess reviews across multiple gym locations from Google Reviews and Yelp.
• Product Teams: Centralize and categorize customer feedback from various sources.
• Hotel Managers: Analyze reviews from TripAdvisor, Booking.com, and Google Reviews.
• Consultants: Provide clients with actionable insights into customer experiences.
• Restaurant Owners: Evaluate restaurant reviews across all locations from Yelp and Google Reviews.