Collectif AI

Transform customer interactions into actionable insights with Collectif AI’s user research software for SaaS. Connect data sources, automate analysis, and empower decision-making with evidence-based insights.

Features

• Automated Analysis: Leverage AI to automatically transcribe, summarize, and tag topics and sentiments from various customer interactions.
• Integrated Insights: Consolidate data from support tickets, sales calls, and feedback forms into a central, easy-to-use dashboard.
• Evidence-Based Decisions: Base your product and growth decisions on comprehensive evidence, not just gut feelings.
• Streamlined User Research: Speed up user research with quick analysis tools and organized sharing of findings.
• Customer Journey Insights: Connect data across the entire customer journey, from first contact to feedback, to discover patterns and opportunities.

Use Cases:

• Product Optimization: Prioritize development efforts by identifying common issues in support tickets and optimizing the product roadmap with clear evidence.
• Research & UX: Streamline research processes, quickly analyze interviews, and uncover usability issues to enhance user experience.
• Customer Success Management: Find educational gaps in your programs by analyzing customer feedback and improving support strategies.
• Product Marketing: Craft resonant messaging and improve promotional strategies by analyzing feedback and understanding customer decision-making.

With Collectif AI, teams can make informed and agile product and growth decisions by turning scattered customer data into neatly packaged insights, fostering a data-driven, customer-centric culture.